Legal

The documents

• 1. Customer Terms of Service. Who accepts it: Customers, including guests. When: Before the first paid order and after each new version.
• 2. Customer Mission Authorization. Who accepts it: The ordering customer, plus each owner, occupant or principal whose consent it requires. When: Every Mission, including repeat orders.
• 3. Cancellation, Refund & Recapture Policy. Who accepts it: Customers, as part of the Terms of Service. When: With the Terms of Service.
• 4. Privacy Policy. Who accepts it: Customers and pilots; published for everyone. When: With the Terms of Service or the Pilot Agreement.
• 5. Pilot Independent Contractor Agreement. Who accepts it: Pilots. When: Before activation and after each new version.
• 6. Pilot Deliverable & Conduct Standards. Who accepts it: Pilots, as part of the Pilot Agreement. When: With the Pilot Agreement.
• 7. Pilot Payout Policy. Who accepts it: Pilots, as part of the Pilot Agreement. When: With the Pilot Agreement, after reviewing the Pilot Payout Schedule in the pilot dashboard.
• 8. Mission Safety & Incident Response SOP. Who accepts it: Pilots acknowledge it (guidance, not a contract). When: With the Pilot Agreement.
• 9. Marketing Footage Release. Who accepts it: The ordering customer, only when using a promotion that offers it; it is optional. When: For each Mission, at checkout.
• 10. Promotion terms (for example the LAUNCH20 Promotion Terms). Who accepts them: Customers using that promotion. When: At checkout, with the order.

Order of precedence

For customers: a Mission Authorization controls for its own Mission, then the Customer Terms of Service, then the Cancellation, Refund & Recapture Policy, then the Privacy Policy. On the use of a Mission's imagery in Company's marketing, a Marketing Footage Release controls for its own Mission; a promotion's terms control for that promotion only. For pilots: Mission-specific terms control for that Mission, then the Pilot Independent Contractor Agreement, then the Pilot Deliverable & Conduct Standards and the Pilot Payout Policy. Informational materials summarize these documents. If an informational material differs from a governing document, the governing document controls.

Defined terms used throughout

• Company or Send a Drone: Send a Drone, LLC, a Texas limited liability company.
• Mission: an order for aerial imagery, video and visual documentation of an identified property.
• Pilot: the independent FAA-certificated remote pilot assigned to a Mission.
• Mission boundary: the area on the Mission's boundary map that the Pilot may deliberately capture.
• Closed: a Mission is closed when it is completed, cancelled or ended with a refund.
• Business day: Monday through Friday, excluding U.S. federal holidays, counted in U.S. Central Time (America/Chicago).